Akamai Senior Partner Technical Account Manager - 

United States 

746315237

Shape the future of the internet

You will structure and execute our external partner program, a function of Akamai's Cloud Computing Go-To-Market strategy. The Sr. Partner TAM will develop, manage, and optimize strategic partnerships with Service Integrators (SIs) ensuring exceptional service delivery. You will create and refine engagement strategies, establish support and payment frameworks. You'll have deep expertise in cloud computing, Linux, and service delivery models employed by major cloud providers.

As a Senior Partner Technical Account Manager, you will be responsible for:

• Developing and refining Akamai Global Services' Service Integrator (SI) engagement strategy, focusing on delivering exceptional service.
• Establishing and managing the SI engagement and enablement plan, including defining roles, responsibilities, qualification criteria, onboarding, training, and certification.
• Defining and managing SI tiers and service classifications to optimize service delivery.
• Working closely with internal teams to ensure effective execution of service delivery strategies and initiatives.
• Establishing and managing the technical support framework with SIs, including support tiers, RASCI, escalations, SLAs, and offerings.
• Developing and enforcing processes and guidelines for customer engagement, ensuring high standards and consistency in service delivery.

Do what you love

To be successful in this role you will:

• 8 years experience and a Bachelor's in Computer Science, Engineering, Management Information Systems, related field or equivalent.
• Demonstrate knowledge and experience with cloud service delivery models while engaging with partners, enhancing strategies and practices.
• Experience in developing and managing service delivery frameworks and guidelines.
• Have explicit knowledge of cloud computing with proficiency in technical solution development integrating Linux into the cloud.
• Be able to represent excellent negotiation and communication skills, both written and verbal
• Maintain keen analytical and problem-solving abilities focused on service delivery.
• Think strategically where your proactive and results-oriented approach marries rapport and trust building skills with stakeholders.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.