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Amazon Partner Technical Account Manager Taiwan, Taipei, Taipei 318477346
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As a Partner Technical Account Manager, you will be the primary operational point of contact for one or more partners, helping to plan, review, and oversee ongoing operation and performance issues during end customer management. You will leverage your broad experience, troubleshooting application, network, database, and architectural challenges using the suite of internal AWS tools as well as your existing knowledge and toolkits. You will be an advocate for partners to help design and support end customer’s large events. In this role, you will also act as the voice of the customer and partner within AWS to escalate problems and to drive prioritization of business needs.Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- Participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Analyze and present operational reviews to partner leadershipTaipei, TPE, TWN
- 5+ years design/implementation/operations/consulting experience with distributed applications
- Experience managing large scale environments including escalations, incident, problem, and service availability
- Customer-facing and Partner management experience
- Experience with operational parameters and troubleshooting for two of the following technical domains: Compute/ Storage/ Networking/ CDN/ Databases/ DevOps/ Big Data and Analytics/ Security/ Applications Development/AI/ML
- Exceptional customer focus and bias for action
- High level of comfort communicating effectively across internal and external organizations
- Presentation skills; high degree of comfort with both large and small audiences
PREFERRED QUALIFICATIONS
- 8+ years IT/Technical Industry and engineering experience
- Familiar with partner ecosystem and extensive partner support and management experience
- Experience in 24x7 operational services or support environment
- Experience in impacting management on technical or operational strategic and business customer design decisions
- Experience with AWS services and/ or other cloud offerings
- Professional oral and written communication skills to work with decision maker(s)
- Fluency in Cantonese, Mandarin and English is a plus
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