SAP SAP iXP Intern - Product Learning Support Customer Service 

Brazil, São Paulo, São Paulo 

743031784

Bring out your best

1. : meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

In this role, you’ll:

• Training Event Management including logistical infrastructure, scheduling, registration, cost analysis.
• Readiness checks for all delivery options, providing access to systems and materials throughout the course.
• Serve customer inquiries for SAP Learning (Help Desk, Ticketing)
• Maintain high Customer Satisfaction in all customer interactions
• E2E process support for Training Partners (reseller and delivery)
• Internal systems data maintenance and operational reporting
• Data hygiene checks to ensure data quality
• Collaboration with key stakeholders within Product Learning, Global Finance Shared Services, IT, Facilities, Procurement, External Workforce and subject matter experts
• Review feedback on quality results and identify potential improvements
• Support to internal projects

Who you are:

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Major degree preferred in Business Administration or IT, students who will graduate in two years’ timeframe.
• Advanced knowledge on Office Package, with good experience in Excel spreadsheets.
• Excellent communication skills.
• Ability to work collaboratively across the organization in person/virtually
• Good writing in Portuguese and English (or Spanish);
• Organized, motivated and with initiative.
• Strong analytical and problem-solving skills