SAP SAP iXp Intern - Ariba product support 

Brazil, Pará, Itaituba 

127740815

1. Culture of collaboration:meet with mentors, make new friends across the globe, and create a thriving personal network.

2. Project-driven experience:gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

• Own and manage concurrent incidents in a ticketing system.
• Provides solutions to technical issues impacting customers’ business processes and their ability to conduct commerce through SAP Ariba applications.
• Adheres to KPIs, especially responsiveness SLAs and productivity goals.
• Reports errors and code defects to development organizations; collaborates to prioritize fixes and validate solutions. Participates in de-escalation plans and situation war rooms to resolve critical product issues impacting customer business operations.
• Collaborates with global support engineers across the product area to drive positive customer outcomes.
• Provides ongoing and timely communication via phone and email to customers regarding the status of their requests. Provides on-call support during evenings and weekends as required by a rotational schedule.
• Drives creation of knowledge in component area of expertise and drives proactive proliferation of knowledge by creating Knowledge Base Articles and wiki documents.
• Maintains good collaboration with other SAP Support teams to drive a smooth experience for customers.

What you bring:

• We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.
• Focus preferable in Information Technology/Computer Science area and experience in product Support, Software Development, DEV OPS, or Quality Assurance
• Good verbal and written communication skills in English.
• Knowlege at one or more of the following:
o SQL
o JSON
o JAVA
o Javascript

• Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds
• Exceptional written and oral communication skills; ability to listen and work with customers in real-time. Ability to effectively handle difficult and challenging customer interactions; maintain poise and professionalism on every interaction.
• Proven ability to manage multiple tasks or projects with changing priorities. Thrives in a fast-paced environment and ability to work cross-culturally.

NICE TO HAVE

• Deep knowledge of SQL in a practical environment
• Experience with big data analysis.

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