Capital One Senior Manager Channels Access Management & Risk Hybrid 

United States, Virginia, Richmond 

717176640

West Creek 8 (12080), United States of America, Richmond, Virginia Senior Manager of Channels Access Management & Risk (Hybrid)

As a Senior Manager leading our Channels Access Management & Risk organization you will be part of a team that is delivering key access, application functions and oversight to our Channels organization. We are seeking dedicated, disciplined, process professionals who excel in a team environment and are skilled in process improvements and risk management. This individual will be asked to create strategy, work in a cross functional environment and influence new outcomes that reduce the risk across our Channels accesses & processes. As a member of this team, you will drive work to establish a well managed and best in class access environment for our Channels operations.

General Responsibilities

People Leadership

• Lead, mentor, and develop a diverse team of professionals within the access management & risk teams

• Foster a collaborative and inclusive work environment that encourages creativity, innovation, and professional growth

Partnerships & Stakeholder Management

• Collaborate and partner with teams across Channels, Cyber and Risk to identify, socialize and mitigate risks

• Engagement with tech and product to enhance the technology or application roadmaps while focusing on removing impediments of the team's daily accountabilities

• Communicate effectively to provide regular updates to stakeholders on access level data and key metrics

• Partner with Capital One Philippines counterparts to drive consistency of process execution and alignment on strategic objectives

Core Accountabilities

• Create strategy and drive prioritization to influence a transformation of the E2E access experience that aligns to the vision of the Channels network

• Maintain a high bar of process management excellence for the Channels access delivery & telephony routing

• Monitor access and risk KPI’s while building on the existing monitoring & controls suite to ensure a sustained focus on access governance that align to established principles and SLA’s

• Provide subject matter expertise on processes when representing the department in projects and support the Channels/Card programs & projects

• Identify and implement best practices, standard operating procedures (SOPs), and process improvements to enhance overall operational effectiveness

Basic Qualifications:

• High school diploma, GED or equivalent certification
• At least 5 years of experience in Process management or Project Management
• At least 5 years of experience in People management

Preferred Qualifications:

• Bachelor's Degree or military experience
• Process Management (i.e. LEAN, Six Sigma), Compliance (i.e. CRCM, CIPP, etc.), Business Process Management experience
• 2+ years of experience gathering, monitoring, documenting, or analyzing data
• 3+ years of experience in risk management and strategy development
• 8+ years of Process Management or Project Management experience
• 8+ years of People Management experience
• Ability to set direction, manage expectations and lead cross-functional team

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.