Capital One Process Manager User Access “ Hybrid ” 

United States, Virginia, Richmond 

568449901

As an Associate, Process Manager within the Access Management team, you will collaborate with a team whose focus is to provide a high-quality, well-managed User Access service to the Enterprise organization, while also ensuring we maintain a strong risk posture to minimize our overall risk footprint

A common day in this role will include reviewing access request intakes, submitting and approving access requests through All Access and other internal systems, completing onboarding and offboarding requests and participating in compliance/risk initiatives.

What would make you successful?

• You enjoy working in a role that is fast-paced and tactical in nature

• You have excellent customer service/relationship management skills

• You enjoy working as both an individual and team contributor

• You have excellent time management skills and are a self starter

• You have great communication skills (written & verbal)

• You are not afraid to bring new ideas to the table and challenge the status quo

• You are digitally curious, with a drive to learn more about technology

• You pay close attention to detail

Responsibilities

• Monitor queues and respond to requests to add/modify/remove System Access, in accordance with established procedures, and within defined Service Level Agreements

• Monitor various intake channels (All Access, JIRA, Shared Mailboxes, etc.) and respond to inquiries within defined Service Level Agreements

• Partner with Associates, Line of Business and Technology Teams, to work towards quick resolution of all access-related issues

• Effectively manage priorities and communicate progress and impediments

• Interact frequently with key stakeholders, such as Enterprise Payments Associates & Leaders, Enterprise Identity & Access Management, Product Owners and Risk & Compliance

• Maintain a strong focus and perspective on risk to ensure Enterprise Payments and Capital One applications/systems are well-managed

• Foster a culture of openness, collaboration and continuous improvement

Basic Qualifications

• High School Diploma, GED or Equivalent Certification

• At least 2 years of experience in Customer Service or Relationship Management

• At least 2 years of experience in Process Management

Preferred Qualifications

• Bachelor's Degree

• 2+ years of Enterprise Payments Operations experience

• 2+ years of experience in Access Management

• 2+ years of experience in an Agile environment