Capital One Manager Process Hybrid 

United States, Virginia, Richmond 

703980806

West Creek 5 (12075), United States of America, Richmond, Virginia Manager, Process Manager (Hybrid)

Responsibilities:

• Manage the overall strategy of initiating new cash transaction hardware projects and process improvements through data analysis and strategic planning

• Monitor cash transaction hardware inventory and collaborate with value chain partners (such as finance, construction, and operations) to evaluate assets and make recommendations for improvements

• Lead hardware certification decisions and implementation projects to ensure most up to date hardware is implemented in Branches, Cafes and Collectives

• Collaborate with teammates on cross-functional project teams and provide input for process improvement initiatives that create better experiences for our customers

• Assist with cash transaction hardware demand forecasting and strategy by staying in constant communication with leadership and gathering information as business needs evolve

• Communicate updates with internal customers on new and existing processes

• Acquire knowledge of operational procedures and ensure audit documentation is relevant and updated

:, where you will be expected spend about half of your working time in office and half working virtually

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 3 years of experience in business process management

• At least 3 years of experience in project management

• At least 2 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

• At least 1 year of experience in strategy consulting, business analysis, or a combination

Preferred Qualifications:

• At least 5 years of experience in business process management

• At least 5 years of experience in project management

• At least 3 years of experience in strategy consulting, business analysis, or a combination

• Lean, Agile, Six Sigma, Business Process Management, or Project Management Certification

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.