Capital One Risk Manager Issues & Events Management Channels Well Managed Team Hybrid 

United States, Virginia, Richmond 

462578024

As a Risk Manager supporting Event & Issue Management, you will provide leadership to a talented team of individuals who provide dynamic risk-centered solutions, guiding various Platform, Process & Product business partners through the discovery, containment and recovery of breakdowns. You’ll have an opportunity to contribute to exciting work that will make a difference, driving sustainable solutions for process excellence and risk prevention/mitigation in pursuit of better managed outcomes and frictionless customer experiences.

Specific responsibilities include, but are not limited to:

• Provide direct people management and talent development to a team of high performing risk event managers

• Provide leadership for Event & Issue Management through established processes and standards to mitigate risk to company and ensure optimal customer recovery

• Supplement team strength by supporting event-related complex research and problem solving

• Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business

• Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar future breakdowns

• Drive prioritization recommendations, understanding and /articulating appropriate trade-offs

• Coordinate, influence and negotiate priorities with partner dependencies to ensure event goals/timelines are met; escalating when appropriate

• Streamline interactions with the business related to breakdown enhancement, event progress and process improvement opportunities

• Training and development of team and others as necessary

• Creation of effective metrics and reporting required to communicate performance and information to broad audiences

• Establishing strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments

A successful candidate will have:

• Deep understanding of Capital One Enterprise Risk Management Standards, tools, playbooks and systems to document the risk and resolution as required

• Demonstrated outstanding communication

• Strong desire to lead others through direct people management and/or indirect leadership of teammates and project partners

• Transformational leadership skills with a focus on driving inclusion and belonging as well as the ability to build and leverage the capabilities of a high-performing team

• Relationship and collaboration skills necessary for interacting with key stakeholders at all levels across the company to manage and influence outcomes

• Strong judgment and critical thinking skills

• Process and project management experience with excellent organization and planning skills

• Capacity to deliver quality work, multi-task, and focus on priorities in a dynamic environment

Basic Qualifications:

• High School Diploma or GED equivalent

• At least 3 years of Operations, Financial Services Compliance or Risk Management experience

• At least 3 years of experience in Process Management or Project Management

Preferred Qualifications:

• Bachelor’s Degree or Military Service equivalent

• 5+ years of related operations management or risk management experience

• 5+ years of direct people management

• Experience as a Risk Event and Issue Manager/Lead

• Project Management certification

• Process management training (e.g. Six Sigma, BPM, etc.)

• Strong problem identification, resolution and analytical abilities

• Experience in management of multiple projects concurrently in an autonomous environment

• Subject matter expert in designated risk methodologies and corporate risk practices

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.