Cisco Customer Success Specialist 

United States, Georgia, Atlanta 

713874368

Key Responsibilities:

• Customer Engagement : Conduct targeted consultative sessions and interactive technical presentations to increase product awareness, share best practices, and drive software adoption and business value.
• Technical Expertise : Utilize deep technical knowledge, business acumen, and automation skills to provide consultative solutions and ensure successful customer engagements.
• Risk Management : Identify and mitigate renewal risks, including those associated with low technical adoption, to ensure successful product integration and consistently meet customer expectations.
• Collaboration : Work closely with Account teams, Customer Success, and Partners to enhance customer adoption, address product concerns, and drive growth.
• Product Feedback and Advocacy : Provide feedback to Engineering and Product Management Teams for product improvements, promote the CX offer strategy, and highlight feature opportunities.
• Strategic Advice and Adoption Journey: Guide customers on deployment decisions and long-term business outcomes, develop onboarding and adoption journeys, lead architectural initiatives, and address product challenges.

Minimum requirementsWe expect the CSS to have an excellent understanding of Cisco and Industry solution across one or more of the following:

• Transport Core across large organization (SP, Finance, Public Sector, Enterprise)
• Automation Environment (Cisco and Multi-vendor)
• Core MPLS or Metro (Cisco XR or Industry Standard)
• Controllers and Software Lifecycle
• Automation Software for Networking
• Software Integration API across multivendor Solution
• Additional language is an added advantage

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).