Cisco Customer Success Specialist CSS 

United States, Georgia, Atlanta 

289857325

*** The successful candidate must hold U.S. citizenship. ***

Your Impact

As a Customer Success Specialist, you will:

• Leverage deep technical expertise, business savvy, and automation skills to deliver consultative solutions, baseline customer environments, and develop tailored onboarding and adoption journeys that address business challenges and drive customer success.
• Communicate complex technical concepts effectively to diverse audiences, from technical architects to C-level executives, ensuring alignment and understanding through strategic discussions and interactive presentations in both remote and in-person settings.
• Serve as a designated resource (CSSd) on strategic accounts identified by leadership with high Annual Recurring Revenue (ARR), as required.
• Develop and execute strategic Technical Adoption Plans (TAPs) plans for designated accounts to align deployment decisions with long-term business objectives. Lead architectural initiatives and resolve product challenges within your area of expertise, collaborating with others as needed to support the entire Cisco portfolio.
• Collaborate with Account teams, Customer Success, and Partners to drive adoption and deliver customer value by proactively understanding customer needs, ensuring seamless product integration, and mitigating renewal risks.
• Provide customer advocacy to Engineering and Product Management Teams for product improvements and promote the CX offer strategy.

Minimum Qualifications:

• 5-7 years of technical experience with expert-level knowledge of Cisco's Catalyst Center, Campus Network (Enterprise Wired/Wireless, SDAccess/ISE), Routing & Switching, and SDWAN products.
• 2+ years of experience with public cloud providers such as AWS, Azure, and GCP.
• 2+ years of experience in automation (Python, Ansible, Terraform) including API integrations.
• Experience with delivering customer-facing consultative sessions, interactive technical presentations, and experience in collaborating/delivering quarterly business reviews (QBRs).
• Current CCNP Enterprise certification.
• BS or equivalent experience in Engineering or related field of study.

Preferred Qualifications:

• Knowledge in Cisco Spaces, ThousandEyes, Cloud Security, Meraki and Splunk.
• Experience delivering product and solution demos to showcase the art of the possible, with solid knowledge of software licensing models and expertise in conducting competitor SWOT analyses.
• Experience employing AI/Generative AI tools and technologies to drive innovation, enhance workflows, or solve complex problems, with a focus on practical implementation and user impact.
• Certifications: CCIE is strongly preferred, as well as CCDE, DevNet Associate, TOGAF, AWS Solution Architect, Azure Solution Architect Expert, and Google Professional Cloud Architect.