Cisco Customer Success Specialist CSS 

Japan, Minato 

5688060

(CSS) - Networking Experiences (NX)

Success TracksSuccess Tracks

は 複数のお客様に対して実施するインタラクティブな

*Success Tracks

お客様にシスコの のソリューション利活用をご紹介し、

CCNP R&S

CCIE R&S, CCIE Wireless, CCIE Security

・ 効果的なコミュニケーション：技術レベルが多様な顧客に対して難解な技術情報を説得力のある方法でわかりやすく説明ができ、粘り強く誠意を持って交渉が出来ること

What You‘ll Do

· Provide the best-possible experience for the customer via the delivery of CX workshops and webinars that help customers advance through critical steps in the adoption process

· Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams

· Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes

Who You Are

• Customer Obsessed: You love customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teams
• Technical Guide: You are able to explain technical concepts, give clients guidance and vision about the solution. You have a thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases.
• Cross-Team Collaborator & Influencer– You work across internal and external teams of all levels to inspire technical implementation decisions and work towards common goal.
• Business Aware - You can connect technology solutions to business outcomes
• Responder: You are skilled at issue management and running customer expectations.
• Effective Communicator: You articulate the technical features into business impact, you can easily talk about technology to non-technical people. You are also an active listener.

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)