Cisco Customer Success Specialist 

United States, Texas, Richardson 

311866854

What You’ll Do

In this role, you will be responsible for providing technical assistance to Customers and help them overcome technical barriers that customers might experience as they deploy, adopt, and use our products. You will report to a Leader, Customer Success.

Core Deliverables:

• Provides Onboarding services

• Provides Implementation advising and assistance

• Provide Proactive Product Assistance

• Provides Integration and Change Management assistance

• Provides assistance with Deployment Readiness and Planning

• Provides Migration and Upgrade Assistance

• Provides Solution Audits and Tune-Ups

• Provides Health Check and Progress Reviews

• Provides Best Practice consultation

• Provides Incident Management and Escalation Support

• Provides full-onboarding program for new customer helpdesks and IT teams

• Provides customized configuration support

Who You Are

Required Product Knowledge and Technical Skills:

• Next Gen Firewall, AMP4E, Any Connect

• Cisco Email Security Appliance (ESA & CES (Cloud Email Security))

• Cisco Web Security Appliance (WSA)

• Cisco Security Management Appliance (SMA)

• Standard protocols such as SMTP, DNS, FTP, SSH, TCP/IP

• UNIX system administrator skills

• Soft Skills:

• Strong analytical and troubleshooting skills.

• Ability to handle critical customer issues/problems.

• Able to determine problems and deliver known solutions with a high level of customer satisfaction.

• Ability to determine root cause and resolution for previously unknown problems.

• Works on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

• Exercises judgment within defined procedures to determine appropriate action.

• Good verbal communication skills.

• Interacts across support and development teams at peer level.

• Ability to work effectively with and provide guidance to other members of the work group.

• Promotes and solicits ideas within project team(s).

• Receives minimal supervision.

• Receives no instruction on routine work and general instruction on new assignments.

• Ability to analyze, use and configure networks.

• Proven crisis management skills.

• Works on problems of diverse scope where analysis requires evaluation of identifiable factors.

• Applies known solutions to solve problems.

• Typically interfaces with account teams, customer success managers, Sales, Partners and BE.

Minimum Qualifications

• Minimum 4-8 years of experience designing, deploying, configuring, supporting, trouble shooting, debugging and administering Security Products.

• Firewall or comparable network security technologies

Typically requires BS in a technical field (CS/EE preferred) or equivalent plus 2 to 5 years related experience.

Desired Qualification

Bachelor's degree (or equivalent experience) is required

CCNA desired

CCIE Added advantage

But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)