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Cisco Customer Success Specialist 
United States, Georgia, Atlanta 
607381969

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Your Impact
  • Act as an invaluable technical advisor and domain expert for Cisco Cloud Security customers and partners.
  • Provide strategic guidance and advisory services to ensure successful onboarding and adoption for Cisco Cloud Security products including Cisco Secure Access, Cisco Umbrella, and Cisco Secure Connect.
  • Collaborate closely with Technical Support, Engineering, Product Management, Customer Success, and Sales teams to understand customer and partner environments, requirements, with strategic approach to achieve technical excellence.
  • You are able to explain technical concepts and give clients guidance and vision about the solution. You have a thorough understanding of the aligned technology/specialization areas, including features and use cases.
  • You love customer interactions, understand customer needs and align architectural and vertical expertise to multi-functional teams.
  • You will actively collaborate with customers and partners to drive product utilization, ensuring they realise the solution´s value tailored to their use cases.
Minimum Qualifications
  • 5+ years in customer facing Support, Professional Services, Implementation or Client Services roles
  • Experience with Security Products, like Web proxy, DNS, firewall, IPSec, IPS, DLP and CASB
  • CCNP or above, or equivalent proficiency
Preferred Qualifications
  • Expert understanding of common network protocols including TCP/UDP, DNS, DHCP, HTTPS, SAML and VPN technology
  • Experience with the Secure Service Edge (SSE) product space
  • Knowledge with any/all: Directory services (Microsoft, Okta, PingFed), OS (Windows, Mac, Linux), VMWare ESX/ESXi, Cloud platform (Amazon, Google, Azure), Meraki
  • Good communication skills
  • BA/BS degree (or equivalent expertise)

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

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