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Tesla Service Scheduling Coordinator Energy 
Australia, Victoria, Melbourne 
700338106

13.08.2024
What to Expect

As a ServiceScheduling Coordinator, you will be responsible for ensuring the optimalutilization of our Field Service Technicians. This role reports directly to theOperations & Maintenance Senior Manager in APAC and coordinate withinternal teams including O&M, Scheduling, Supply Chain, Safety,Business Operations, Commercial Operations, and InstallationQuality.

You will manage external communications between the FieldService team and O&M subcontractors, Commercial/Government/Customers,Rental Equipment Vendors and Utilities.

What You’ll Do
  • Work from real time report dashboards to prioritize service jobs
  • Scheduling of Field Service Technician (FST) and ensure schedules are accurate and up to date
  • Where service work is subcontracted, request Purchase Orders, ensure cases are updated, reports are received, Customers are notified, and work is completed properly and efficiently
  • Work with the local team to plan for upcoming Commissioning cases
  • Work with the team to ensure department service level objectives are met
  • Coordinate Field Service Technician travel and trainings
  • Work preparation making sure procedures are clear
  • Manage Field Service Technician Vehicle needs (service, registration, fuel cards, etc.)
  • Ensure Field Service Technicians have what they need – Tools, parts, safety gear, laptops/phones etc
  • Coordinate Field Service Technician schedules by making appointments with installers and end customers
  • Warranty assessment and customer correspondence
  • Manage Electrical Contracting licenses (annual renewal, correspondence etc)
What You’ll Bring
  • 2+ years of coordination experience or similar
  • Prior experience creating Scopes of Work for maintenance or electrical services preferred but not essential
  • Ability to manage large amounts of data
  • Excellent computer skills especially using Excel, Outlook, and Word
  • Excellent written and verbal skills both from a technical and client facing perspective
  • Excellent customer service skills
  • Problem solver, reliable, and predictable performance required
  • Ability to work well with others in a collaborative team environment
  • Demonstrated emotional management