Tesla Service Scheduling Coordinator Energy 

Australia, Victoria, Melbourne 

700338106

As a ServiceScheduling Coordinator, you will be responsible for ensuring the optimalutilization of our Field Service Technicians. This role reports directly to theOperations & Maintenance Senior Manager in APAC and coordinate withinternal teams including O&M, Scheduling, Supply Chain, Safety,Business Operations, Commercial Operations, and InstallationQuality.

You will manage external communications between the FieldService team and O&M subcontractors, Commercial/Government/Customers,Rental Equipment Vendors and Utilities.

• Work from real time report dashboards to prioritize service jobs
• Scheduling of Field Service Technician (FST) and ensure schedules are accurate and up to date
• Where service work is subcontracted, request Purchase Orders, ensure cases are updated, reports are received, Customers are notified, and work is completed properly and efficiently
• Work with the local team to plan for upcoming Commissioning cases
• Work with the team to ensure department service level objectives are met
• Coordinate Field Service Technician travel and trainings
• Work preparation making sure procedures are clear
• Manage Field Service Technician Vehicle needs (service, registration, fuel cards, etc.)
• Ensure Field Service Technicians have what they need – Tools, parts, safety gear, laptops/phones etc
• Coordinate Field Service Technician schedules by making appointments with installers and end customers
• Warranty assessment and customer correspondence
• Manage Electrical Contracting licenses (annual renewal, correspondence etc)

• 2+ years of coordination experience or similar
• Prior experience creating Scopes of Work for maintenance or electrical services preferred but not essential
• Ability to manage large amounts of data
• Excellent computer skills especially using Excel, Outlook, and Word
• Excellent written and verbal skills both from a technical and client facing perspective
• Excellent customer service skills
• Problem solver, reliable, and predictable performance required
• Ability to work well with others in a collaborative team environment
• Demonstrated emotional management