Microsoft Metro Build Program Manager 

Taiwan, Taoyuan City 

694287328

Required Qualifications:

• High School Qualification or equivalent AND 3+ years’ experience working on large scale projects in an engineering and/or construction management role.
  • OR equivalent experience

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

:

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
• Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years industry experience working on large scale projects in an engineering and/or construction management role in Critical Environment space OR High School Qualification or equivalent AND 10 years of experience working on large scale projects in an engineering and/or construction management role in Critical Environment space OR equivalent experience.
• Applicable certifications: ASICS (Inventory Control), CompTIA (Computing Technology Industry Association), Microsoft, Network Certifications, PMP (Project Management Professional), ITIL (Information Technology Infrastructure Library), CDCP (Certified Data Center Professional).

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until April 8, 2025.

Data Center Build Operations

• Establish good working relationships with all the Construction stakeholders
• Attend all Metro new build, expansion and retrofit project related design, construction, and commissioning meetings.
• Be the liaison between Construction and Operations (be the voice for Operations) and escalate any issues that could cause impact
• Participate in all Construction/Operations walk throughs, as well as routine construction inspections during the builds
• Coordinate and execute turnover operations, ensure turnover checklist is completed and validated, and all turnover artifacts are delivered on time.
• Document and report lessons learned from each project

Service Delivery

• Able to balance leadership, influence skills, supportive individual contributions, project management, and expertise in enterprise-level operations.
• Monitors services and KPIs, OKRs, SLAs, and OLAs and reports trends and service anomalies.
• Keep track of all the latest and upcoming key milestones and deliverables
• Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes.
• Standardizing infrastructure equipment, processes, and workflows through design, construction, and turnover of these world class facilities.
• Assisting with new facility design & commissioning, coordinating to installation of core network infrastructures.

Data Center Work Environment:

• Share best practices, assists others in learning role, process, procedures, and mentors others
• Promotes a culture of safety, security, and compliance in all aspect of datacenter activities
• Realize the impact of change on others
• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success
• Embody our and

Ownership

• In alignment with management priorities, holds self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Supports escalation of issues to appropriate owner.