Microsoft Metro Build Program Manager 

United States, Arizona, Phoenix 

94814141

Required Qualifications:

• High School Qualification or equivalent AND 3+ years’ experience working on large scale projects in an engineering and/or construction management role.
  • OR equivalent experience

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

:

• 3+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling)
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Data Center Build Operations

• Establish good working relationships with all the Construction stakeholders
• Attend all Metro new build, expansion and retrofit project related design, construction, and commissioning meetings.
• Be the liaison between Construction and Operations (be the voice for Operations) and escalate any issues that could cause impact
• Participate in all Construction/Operations walk throughs, as well as routine construction inspections during the builds
• Coordinate and execute turnover operations, ensure turnover checklist is completed and validated, and all turnover artifacts are delivered on time.
• Document and report lessons learned from each project

Service Delivery

• Able to balance leadership, influence skills, supportive individual contributions, project management, and expertise in enterprise-level operations.
• Monitors services and KPIs, OKRs, SLAs, and OLAs and reports trends and service anomalies.
• Keep track of all the latest and upcoming key milestones and deliverables
• Leads key processes, such as team and triage meetings, prioritizes work across the team, and rebalances priorities to respond to changes.
• Standardizing infrastructure equipment, processes, and workflows through design, construction, and turnover of these world class facilities.
• Assisting with new facility design & commissioning, coordinating to installation of core network infrastructures.

Data Center Work Environment:

• Share best practices, assists others in learning role, process, procedures, and mentors others
• Promotes a culture of safety, security, and compliance in all aspect of datacenter activities
• Realize the impact of change on others
• Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success
• Embody our and

Ownership

• In alignment with management priorities, holds self accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Supports escalation of issues to appropriate owner.