Microsoft Metro Datacenter Networking Program Manager 

United States, Washington, Quincy 

311752097

Required Qualifications:

• High School Diploma or equivalent AND 3+ years experience of mission-critical service management (e.g., providing IT services, manufacturing, warehouse, retail, military, or managing physical operations in an IT and/or critical environment infrastructure) and leading teams
  • OR equivalent experience.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

:

• Previous experience with MS Cloud Services and Platforms (e.g., Windows Azure, Office 365, Excel Pivot tables, etc.)
• Understanding of Layers 1-3 Networking Support; firsthand experience with cables and switches
• Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering. or related field.
• Applicable certifications: ASICS/Inventory Control, CompTIA, Microsoft, Network Certifications, PMP, ITIL, CDCP.

• Creating and managing end-to-end project plans and ensuring on time delivery.
• Supporting deployment of on-site datacenter physical infrastructure for installing, replacing, and troubleshooting cables, optic, and hardware
• Infrastructure planning, placement, and mapping.
• Interfacing with external groups for network focused deployment or break/fix work.
• Troubleshooting, replacement, and decommissioning of network devices and components.
• Plan, manage, and communicate end-to-end project plans with stakeholders and teams. This includes the program management of Datacenter Network and Operations Technicians in your metro for the refreshing of all network devices on an ongoing basis.
• Collaborate with Partners, Regional Networking PMs, and other stakeholders to ensure the efficient progression of all networking tasks and projects.
• Perform day-to-day project check-in and update to manage project delivery and quality.
• Identify risks, gaps, and opportunities and communicate to stakeholders and other teams to drive resolution.
• Gather and provide feedback on lessons learned, best practices, and innovations on processes, procedures, and tools to improve efficiency and productivity.
• Be part of a mobilization team that supports deployments and break/fix activities at datacenter locations experiencing high work volumes.

Data Center Work Environment

• Seeks training opportunities that meet the interest of the business as well as own career goals and objectives.
• Suggests ways for reducing risk of performing maintenance; works with others to accommodate scheduling needs.
• Suggests improvements in implementation based on depth of understanding.
• Contributes constructively during team meetings and in cross-disciplinary collaborations within the service team.

Ownership

• In alignment with management priorities, holds self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service).
• Supports escalation of issues to appropriate owner.

Other

• Embody our and