Snowflake SENIOR SUPPORT ONBOARDING SPECIALIST 

United States, California 

694057395

• Onboard customers, educating them on support systems, tools, and processes
• Respond to and complete video and phone calls to ensure customers are supported during the onboarding process
• Understand customer needs and assist in managing customer relationships to drive successful implementation
• Partner with Sales, Product, and Support teams to help ensure that each stage of the customer journey meets customer expectations
• Initiate and lead projects that help drive successful customer onboarding initiatives
• Demonstrate exceptional customer service skills, great attention to detail, and critical thinking skills
• Provide input into measurements to help understand the impact of successful implementations
• Document known solutions to internal and external knowledge base
• Be part of strategic initiatives for organizational and process improvements, including the development of processes to drive rapid product adoption

• 5+ years experience in a Customer Onboarding role or a similar technical function in a customer-facing role
• Bachelor's or Master's degree in Computer Science or equivalent discipline
• Excellent verbal and written communication skills with attention to detail
• Outstanding skills presenting to customers using presentations, demos or impromptu on a whiteboard
• Good understanding of Amazon AWS and/or Microsoft Azure ecosystems
• Desire to expand technical skills needed to support Snowflake products
• Basic knowledge of SQL
• Good understanding of the technical fundamentals of the Internet. You should have sufficient knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, and DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues.
• Strong teamwork skills in a highly collaborative environment and the ability to function in global arenas
• Ability to adapt to rapidly changing environments

• Experience providing a personalized support experience with a deeper knowledge of the customer environment
• Understanding of Data Warehousing fundamentals and concepts
• Database migration and ETL experience
• Experience supporting applications running on either Amazon AWS or MS Azure
• Understanding of cloud computing security concepts
• Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)

The following represents the expected range of compensation for this role:

• The estimated base salary range for this role is $112,000 - $165,600.
• Additionally, this role is eligible to participate in Snowflake’s bonus and equity plan.