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Snowflake SENIOR SUPPORT ONBOARDING SPECIALIST Ireland, Dublin 460265399
02.08.2024
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YOU WILL:
- Onboard customers, educating them on support systems, tools, and processes
- Respond to and complete video and phone calls to ensure customers are supported during the onboarding process
- Understand customer needs and assist in managing customer relationships to drive successful implementation
- Partner with Sales, Product, and Support teams to help ensure that each stage of the customer journey meets customer expectations
- Initiate and lead projects that help drive successful customer onboarding initiatives
- Demonstrate exceptional customer service skills, great attention to detail, and critical thinking skills
- Provide input into measurements to help understand the impact of successful implementations
- Document known solutions to internal and external knowledge base
- Be part of strategic initiatives for organizational and process improvements, including the development of processes to drive rapid product adoption
- 5+ years experience in a Customer Onboarding role or a similar technical function in a customer-facing role
- Bachelor's or Master's degree in Computer Science or equivalent discipline
- Excellent verbal and written communication skills with attention to detail
- Outstanding skills presenting to customers using presentations, demos or impromptu on a whiteboard
- Good understanding of Amazon AWS and/or Microsoft Azure ecosystems
- Desire to expand technical skills needed to support Snowflake products
- Basic knowledge of SQL
- Good understanding of the technical fundamentals of the Internet. You should have sufficient knowledge of internet protocols such as TCP/IP, HTTP/S, SFTP, and DNS as well as the ability to use diagnostic tools to troubleshoot connectivity issues.
- Strong teamwork skills in a highly collaborative environment and the ability to function in global arenas
- Ability to adapt to rapidly changing environments
- Experience providing a personalized support experience with a deeper knowledge of the customer environment
- Understanding of Data Warehousing fundamentals and concepts
- Database migration and ETL experience
- Experience supporting applications running on either Amazon AWS or MS Azure
- Understanding of cloud computing security concepts
- Experience troubleshooting database connectivity issues using a variety of methods (client software, drivers/connectors)
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