Salesforce Onboarding Specialist API Solutions - French Speaking 

Ireland, Dublin 

139839668

Job Category

Job Details

Responsibilities:

• Become a Salesforce subject-matter expert for MuleSoft, focusing on accelerating the initial "time to value" for new customers.

• Deliver virtual expert engagements to educate and empower our customers to achieve business value through the Salesforce Customer 360 Suite of Products

• Provide relevant recommendations specific to customers’ business needs

• Apply consulting skills to uncover initial business use cases, setting the stage for long-term customer success.

• Engage with customers to navigate the setup and administration of their MuleSoft instance, ensuring a positive initial outcome.

• Co-create quick-start guides, enablement guides, and playbooks aligned with customer needs.

• Build positive relationships with both internal and external business partners, contributing to broader goals and growth.

• Actively leverage and contribute to the overall knowledge base and expertise of the community

Requirements:

• Proficient in English AND French is required

• Relevant 3rd-level degree or equivalent qualification.

• 2 to 3 years of relevant work experience helping customers achieve full business potential through technology.

• Able to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure.

• Proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills.

• Able to apply customer success concepts, practices, and procedures to help drive customer success.

Preferred Qualifications and Skills:

• Salesforce Admin, Adv Admin, and/or Consultant Certifications are an advantage.

• Hands-on experience with API-led integration products such as MuleSoft, is preferred

• Technically oriented and able to understand and guide developers with sophisticated integration use cases to standard processes and outcomes

• Understanding of, and ability to effectively communicate on the topic of developing a successful Implementation Strategy

• Consultative and customer-focused approach and engagement style.

• Ability to navigate, call out, and lead efforts on sophisticated customer requests or projects involving multiple parties and enterprise systems

• Deep technical knowledge of other Salesforce products and platforms - features, capabilities, standard methodologies, and how to deploy, including knowledge of the Salesforce ecosystem

• Ability to prioritize, multi-task, and perform effectively under pressure

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