Expoint - all jobs in one place

The point where experts and best companies meet

Limitless High-tech career opportunities - Expoint

Ebay Commercial Underwriting Teammate 
China, Shanghai 
688509679

12.09.2024

You will:

  • Conduct in depth case reviews to promote safe trading on the site.
  • Use filters, member reports and account reviews to make informed decisions on each case.
  • Identify and documents trends then provide feedback to your leadership and Risk/Trust BU.
  • Provide feedback on filter performance to LVIS and other support teams.
  • Handle escalations and provide summaries per request of leadership.
  • Respond to appeals or manage customer inquiries through email channels.
  • Conduct outbound phone calls or otherwise reach out to the customer as part of your case review.
  • Consult with customers and other lines of business to help customers succeed on the platform.
  • Present case decisions including end to end customer experiences to leadership.

You are:

  • Responsible to manage your time so work is completed efficiently and actively driving impact to process and tools.
  • Able to gather data using internal and external tools then interpret to assess risk.
  • Adjust schedule hours to business needs.
  • Business minded. You can see trends, opportunities and can multi-task.
  • Excellent verbal and written communication
  • Great at problem solving.
  • Professional and professional in your engagement with customers, co-workers and Business Units.
  • Assigned to projects and initiatives as they arise.
  • Able to make discretionary decisions based on research and established guidelines. You know when to make the call yourself or bring others into your decision making.
  • Comfortable working escalations based on your knowledge and proficiency.
  • Dependable – you have an established sense of urgency and follow through.
  • Adaptable and work under general supervision with the ability to stay self-motivated.
  • Comfortable working directly with management and leaders inside and outside of GCX.

Requirements and Additional Info:

  • Must have 2 years of back office e2m experience.
  • Opportunities to promote to GCX Risk Senior Investigator, grade 19.
  • Day Shift with negotiable start times
  • Excellent verbal and written communication English skill

This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.