Ebay Teammate 

Malaysia, Kuala Lumpur 

23482354

Responsibilities

‒ General question and/or troubleshooting on our tools, policies, programmes and campaigns

‒ Buyer rules & policies (e.g. buyer risk management, bad buyer experiences)

‒ Seller rules & policies (e.g. high risk accounts, fraud, and appeals)

Added responsibilities:

▪ Training/OJT Lead: Provide training and mentoring new hires or low performers.

▪ Handle escalated complicated cases

▪ Excellent verbal and written communication skills

▪ Conflict management skills and ability to deliver difficult messages verbally

▪ Strong problem solving skills

▪ Research and investigate information quickly, view information from alternative perspectives and categorize information that may not easily be interpreted at a glance

▪ Possess a strong process orientation including the ability to identify trends and opportunities for improvements

▪ Resilient, ability to work / multi-task under high stress and fast paced environment

▪ Navigate the internet effectively

▪ Proficient in Microsoft Office