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Job Description*
(Provide a high level overview of the role and scope of responsibilities)
Responsible for platform stability, proactive job monitoring, issue management & resolution, triage, reporting and timely escalation. Responsible for break-fix activities which require reviewing Root Cause Analysis, Small Changes to Code or Debug for triage, Unit Test and Deploy in production following the release management & code deployment process.
Responsibilities*
• Monitor and support applications for 100% SLA meets
• On call support
• Production Ticket/Issue Triage
• Preparing RCA – Root Cause Analysis (RCA) document
• Partner with Application team, CCO, Level 3 support teams to resolve the issue
•Prepare and/or review Impact Analysis based on issue analysis
•Hands on experience with L1 / L2 / L3 support work load.
• Write scripts to automate mundane daily BAU tasks
• Willing to provide support after office hours, weekends and stay on call when business needs
•Identify root cause in the code, perform break-fix activities in the code and/or DB
• Follow the release management and code deployment process to migrate the code changes. If any.
•Consumer Banking domain experience
Requirements*
B.E./ B Tech / M.E./M Tech
M.C.A [with B.Sc., B Com, BBM]
M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)
Certifications If Any : NA
Experience Range*
3 to 6 Years
Foundational skills*
SQL Scripting
ITIL Basics
J2EE, Spring, Microservice
Understanding on Database terminologies
Desired skills
Effective Communication – Clear, Concise & Ability to articulate Problem/Solution
Good documentation skills – Required to close the tickets and/or send updates/reports to various stakeholders
Organizational and Multi-tasking skills
Work Timings*
10:30 a.m. till 7:30 p.m
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