Bank Of America Production Services Specialist - GBS 

India, Telangana, Hyderabad 

687042968

Job Description*

(Provide a high level overview of the role and scope of responsibilities)

Responsible for platform stability, proactive job monitoring, issue management & resolution, triage, reporting and timely escalation. Responsible for break-fix activities which require reviewing Root Cause Analysis, Small Changes to Code or Debug for triage, Unit Test and Deploy in production following the release management & code deployment process.

Responsibilities*

• Monitor and support applications for 100% SLA meets

• On call support

• Production Ticket/Issue Triage

• Preparing RCA – Root Cause Analysis (RCA) document

• Partner with Application team, CCO, Level 3 support teams to resolve the issue

•Prepare and/or review Impact Analysis based on issue analysis

•Hands on experience with L1 / L2 / L3 support work load.

• Write scripts to automate mundane daily BAU tasks

• Willing to provide support after office hours, weekends and stay on call when business needs

•Identify root cause in the code, perform break-fix activities in the code and/or DB

• Follow the release management and code deployment process to migrate the code changes. If any.

•Consumer Banking domain experience

Requirements*

 B.E./ B Tech / M.E./M Tech

 M.C.A [with B.Sc., B Com, BBM]

 M.Sc. (Computer Science, IT, S/W, Mathematics, Electronics, Physics, Statistics)

Certifications If Any : NA

Experience Range*

3 to 6 Years

Foundational skills*

SQL Scripting

ITIL Basics

J2EE, Spring, Microservice

Understanding on Database terminologies

Desired skills

Effective Communication – Clear, Concise & Ability to articulate Problem/Solution

Good documentation skills – Required to close the tickets and/or send updates/reports to various stakeholders

Organizational and Multi-tasking skills

Work Timings*

10:30 a.m. till 7:30 p.m