Bank Of America Production Services Specialist - GBS 

India, Telangana, Hyderabad 

899991432

Job Description

• L3 Production Support Role CSW CTO Production Services and Infrastructure Delivery Production Services is responsible for running the day-to-day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests.

Responsibilities

Application support for critical payments applications that involve Problem/Incident Management, Release/Deployment support, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.

Take ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.

Foundational skills:

• Development or support experience in J2EE technologies, REST Webservices, Spring, Kafka, Unix & JBOSS environment.
• Expertise in Linux and Scripting languages Shell/Perl/Python, Autosys.
• Leveraging monitoring tools such as Splunk, Dynatrace, Site scope in application support.
• Technical support/monitoring, good in SQL, No SQL databases and implement disaster recovery plan for the real time online, batch banking applications.
• Knowledge in reviewing, analyzing, and modify programming including coding, testing, debugging and installing the large-scale Java computer applications.

Desired skills:

• Familiarity with networking infrastructure such as LTM, GTMs and routing of application traffic between data centers.
• Leveraging Operation Intelligence in pro-active support of applications.
• Supporting applications deployed to multi-Data Centers that are always ON

0:30 AM to 7:30 PM / Rotational shift : 7:30 am to 4:30 pm