Bank Of America Production Services Specialist - GBS 

India, Telangana, Hyderabad 

413437855

Job Description:

Responsibilities

• Production application incident management
• Production problem research and issue resolution
• Sev3 problem ticket tracking and closure activities
• Review production changes, setup/update monitoring for changes
• Improve application stability and reduce noise/errors
• Release & deployment support
• Communicate with peers and supervisors routinely, document work, meetings, and decisions

Requirements

Education:B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)

Not Mandatory (Genesys Certifications is a definite Plus)

Technology

• Extensive experience in with Genesys Call routing using IRD and Composer (SCXML).
• ECMA Script/ JAVA Script / XML / VXML
• Genesys Framework 8.X , Aspect, UIP
• Experience with user administration on Genesys
• Interactive Voice Response (IVR) systems mainly GVP.

Programming Languages & Tools

• Programming knowledge of Java, VXML etc.
• Good understanding of SDLC process
• Understanding of regular expressions.
• Ability to understand SCXML is a definite plus.
• Ability to understand and analyze GVP logs(RM and MCP) to identify issues.
• Understanding of Linux and Unix environment & commands -Required to effectively work on the issues
• Should have excellent analytical and problem solving skills
• Good documentation skills – Required to close the tickets and/or send updates/reports to various stakeholders
• Organizational and Multi-tasking skills

Desired skills:

• Genesys, GVP, Splunk, App Dynamics

Work Timings:General Shift (10:30 a.m. to 07:30 p.m.)

Hyderabad/Gurugram/Mumbai