Honeywell Experienced Technical Support Professional Building Management System 

Egypt 

686412156

Make the Best You.

As an Experienced Technical Support Professional at Honeywell Changi, you will provide crucial technical assistance to both internal and external customers. Your role will cover the professional management of our Technical Support Helpdesk, focusing on accuracy, timely feedback, and overall customer satisfaction. You will be responsible for the timely identification, investigation, resolution, and analysis of technical issues while fostering internal relationships to expedite complex cases. Additionally, you will support the development of our Technical Support processes and ensure thorough documentation and communication of all activities.

Key Responsibilities:

Facilitate the identification and analysis of technical issues.

Investigate and resolve technical issues while tracking resolution progress.

Test products and software to ensure high standards.

Ensure proper documenting and recording of all activity and communication.

Address and coordinate systemic issues effectively.

Key Experience & Capabilities:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in technical support or a customer support role, with at least 2 years in a customer-facing position.
• Technical proficiency in relevant areas, including CRM software, data analysis, and technical troubleshooting.
• Certification in IT Service Management or Customer Service is a plus.

We Value:

• Extensive customer-facing experience, ideally in a technical support role.
• Preferred experience within the industry, demonstrating a broad understanding of related technologies.
• Excellent interpersonal skills and the ability to communicate effectively, both verbally and in writing.
• A strong continuous improvement mindset with significant leadership impact.
• Experience with CRM and information systems such as Salesforce.com and SharePoint.
• Demonstrated experience in Knowledge Management and Call Center Management.
• Good administrative skills, with the ability to manage multiple tasks efficiently.

• JOB ID: HRD228661
• Category: Customer Experience
• Location: 17 Changi Business Park Central 1,U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05,Singapore,SINGAPORE,486073,Singapore
• Nonexempt