Honeywell Experienced Technical Support Professional 

United States 

306901871

Experienced Technical Support Professional

We have an opportunity for an tojoin us at Honeywell in , RO . In this role, you will be providing Level 1 technical support for Fire systems, providing answers and solutions related to the product portfolio.
This is a hybrid role, 3 days at the office + 2 days work from homemodel.

Key responsibilities:

• Coverage of Technical Support Helpdesk phone & e-mail for Iberia and backup the UK Notifier team and point of escalation for Level I Specialists;
• Handle internal and external customer related issues and concerns through approved communication channels;
• Active involvement in developing the internal/external article database, by constantly creating/updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries;
• Ensuring technical knowledge and expertise on relevant products in a portfolio, including legislative and regulatory approvals, is maintained at a high level;
• Working closely with L2 agents to develop product knowledge and achieve independent call handling (attend Q&A and refresh training sessions, use self-learning sessions in the local lab).

Key skills andqualifications:

• You love to help customers and dig into software related details;
• You have 2 - 3 years of experience handling automation products – electromechanical, automation technical or similar;
• Customer Service experience;
• English written data sheets and electrical circuit diagrams you understand very well;
• You are a “teacher” in the way you communicate to other people.

Our offer:

• Competitive Salary regularly increased based on your performance;
• Enjoy 25 vacation days per year, plus extra days off for life's special events;
• We provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fuel expense provided for all our employees;
• Fresh fruit days in the office.

• JOB ID: HRD241626
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt