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Honeywell Experienced Technical Support Professional 
United States 
584345650

01.07.2024
JOB DESCRIPTION

The
Experienced Technical Support Professional

  • Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
  • Provides technical support to field engineers, technicians and product support who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, and/or complex software.
  • Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training.
  • Provides support to customer/users where the product is highly technical or sophisticated in nature.
  • Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem-solving skills.
  • Applications Knowledge - Gather information and utilize web and product spec materials to guide customers through an application that consists of multiple products within the same application.
  • Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation.

Must Have:

  • Minimum of 2 years of Networks; BACnet, TCP/IP, Routers, and Switches, etc.

We Value:

  • High School Diploma or GED
  • Minimum of 2 years of experience in the building controls industry (HVAC, BAS)
    BACnet, ModBus, LON protocols
  • Alerton Certified Engineer (ACE) (preferred)
  • Minimum of 2 years of experience with Niagara Framework
  • Tridium Niagara AX or N4 Certification (preferred)
  • Experience in installing, commissioning, servicing, and troubleshooting building controls products
  • Microsoft Certified Technology Specialist (MCTS), SQL Server (preferred)
  • Understanding of virtualization technologies (Microsoft & VMWare) (preferred)
  • Understanding of Direct Digital Controls (DDC) Programming (preferred)
  • Excellent customer service skills
  • Excellent communication skills - written and verbal
  • Strong Microsoft Office skills

Additional Information
  • JOB ID: HRD232913
  • Category: Customer Experience
  • Location: 1405 Xenium Lane N, Suite 230B,Plymouth,Minnesota,55441,United States
  • Nonexempt