Honeywell Experienced Technical Support Professional French 

Romania 

199232307

Honeywell Building Technologies Tech Support is a highly professional team handling large system integrators and partners. It is important for you to be a positive and flexible team player in the daily work. We can then offer you a highly independent job where you will handle the most advanced and modern portfolio in the industry. You will also meet many colleges all around Europe in your daily work and can build up a large network of highly professional people.

Responsibilities:

• Be our software expert in Connected products & Software – for commercial buildings.

• Typically products to support:
• BACnet controllers for heating, cooling and air condition applications
• Room controls for temperature, lightning and comfort applications
• BMS supervisor software and web technology solutions
• Integration of Commercial Building Bus-based system
• Handle quite complex technical issues from our system integrator partner network
• Diagnose root cause problems and provide solutions back to our partners
• Interface with all internal departments to facilitate and ensure customer issues are properly addressed
• Manage customer calls and raised tickets in our Salesforce tool

Basic Qualifications:

• You love to help customers and dig into software related details.
• You have 2 - 3 years of experience handling automation products – electromechanical, automation technical or similar.
• Customer Service experience
• English written data sheets and electrical circuit diagrams you understand very well.
• You are a “teacher” in the way you communicate to other people
• Fluent in English and French

Preferred Qualifications:

• Experience with HVAC building control application or automation systems such as PLCs, HMIs
• An understanding of practical issues in implementing hardware and software applications, typical failure modes, and best practices.
• Fluency with different operating systems especially Microsoft Windows.
• Experience with industrial hardware, industry standard protocols (BACnet, Modbus, RS485, RS232)
• An understanding of basic networking concepts, and practical issues in network configuration
• Previous experience with relational databases (ie. SQL)
• Experience with Control systems (ie. Niagara Framework, SCADA systems)
• Excellent attention to detail.

Our offer:

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
  we provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.
• Equal opportunity statement

• JOB ID: req435591
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt