Honeywell Technical Support Professional German 

Romania, Bucharest 

981713475

To join theteam, all you need is the right attitude to service excellence, goodcommunication skills, and self-motivation with a great personality. The abilityto work as part of a team is essential, as you will be supporting a team ofAdvanced Engineers in a level 2 and 3 capacity.

Responsibilities:

• 1st line of support to Security Products Technical engineers and stakeholders over touchpoints; phone and e-mail.
• Manage and log requests on Security Products asset system Salesforce/ NEX.
• Issuing customers with literature that can support and promote self-help.
• Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity.
• Data collection through Salesforce/ NEX.

Experience/Qualification:

• Experience of working in a Customer Service environment.
• Excellent problem solver with a methodical and consistent approach to their work.
• Computer literate – MS Office, specifically Excel and Outlook.
• Technical background either from IT, electronics or Security Products perspective, including access control, alarm systems, and CCTV.
• High level of English and German.

We offer:

• Competitive Salary regularly increased based on your performance.
• Enjoy 25 vacation days per year, plus extra days off for life's special events.
• Meal vouchers.
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).
• Medical Insurance Plan paid by the company.
• Equal opportunity statement

• JOB ID: HRD254605
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt