JPMorgan Payment Lifecycle Analyst 

India, Maharashtra, Mumbai 

683818320

In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues involving cardholder fraud.

Job Summary:

Fraud Specialists work with stakeholders to identify suspicious activity on accounts and minimize credit loss from fraud. Effectively prioritize work, and approach problems logically and with good judgment to ensure the appropriate customer outcome

Job Responsibilities:

• Communicate with customers in a metrics-driven environment
• Demonstrate resiliency, and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our customers
• Take ownership of each customer interaction while treating customers with respect and responding with empathy, and document all interactions thoroughly
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Effectively prioritize work, and approach problems logically and with good judgment to ensure the appropriate customer outcome
• Abide by all applicable regulatory and department practices and procedures

Required Qualifications, Skills and Capabilities:

• High School diploma/GED required
• Must be willing to work in an environment that requires 100% phone-based customer interaction
• Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred