JPMorgan Payment Lifecycle Analyst 

India, Maharashtra, Mumbai 

607053920

Job Responsibilities:

• Provide overall supervision to the staff during the shift.
• Ensure that all work items are completed as per the agreed SLA.
• Monitor the exceptions and ensure that they are resolved in a timely manner.
• Identify opportunities for improving the efficiency of the process.
• Identify the training requirements of the team members and work with the Associate on providing the required trainings
• Establish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.
• Prepare the weekly / monthly MIS reports
• Track the changes to the procedures and ensure that the team is fully aware of the changes.

Required Qualifications, Skills and Capabilities:

• Graduate with Minimum 4 to 6 years — Financial Operations Processing experience, with a good team management experience in similar environment.
• Experience and a working knowledge of various aspects of International Payment Processing Operations. 4 years of experience in a back office operations of a reputed foreign bank or it’s processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
• Working Knowledge of SWIFT & international payment conventions & practices would be required
• Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• Excellent written & oral communication skills in English.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• Good analytical skills and knowledge of MS Access, Excel, PowerPoint, and Word.
• Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.