JPMorgan Payment Lifecycle Analyst 

India, Maharashtra, Mumbai 

434505683

Job Responsibilities:

• Accuracy in Verification/ Stratification in line with SOPs with no errors.
• Identify & escalate all error/exceptions on identification.
• Responds effectively and timely to routine queries/complaints
• Audit focused in all BAU activities.
• Identify opportunities for process efficiency & implement in a controlled manner
• Exhibit effective communication with key stakeholders.
• Creating and updating of SOP's / Documentation while ensuring that the standards are followed; To ensure that IT Policy / System accesses and other applicable JPMC policies are followed
• Creating effective work environment by maintaining healthy relation with Team Mates. Taking initiative in extending support to team members when required; Keeping the team informed about the issues and corrective actions in the process
• Cross Training. --- Knowledge transfer to fellow members and vice versa;
• Provide leadership, guidance and motivate staff to improve performance levels.
• Address performance issues in a timely, consistent, and professional manner.
• Maintain emphasis on deadlines, quality, and procedures.
• Manage projects and work closely with other Partner sites.
• Provide verbal and written status updates to business partners.
• Provide support to team colleagues as required.
• Prepare MIS / Scorecard as required by senior management.
• Provide overall supervision / leadership to the staff and act as a back-up to the Shift Manager.
• Flexibility to work on Night Shifts/ holidays / extended working hours on high volume days

Required Qualifications, Skills and Capabilities:

• Post-Graduate with 3-4 years / Graduates with 6-8 years of overall experience with strong experience in handling complex data and deriving analysis of the same
• Understanding of Banking and Financial Services Industry
• Excellent desktop skills and problem-solving skills.
• Excellent verbal, written communication skills and good Presentation Skill and Analytical skills
• Strong ability to understand multiple systems and platforms.
• Excellent detail orientation. Ability to delve into details with a view to solving issues and add value to existing functions.
• Ability to liaise and partner with stakeholders, understand key drivers of the business and work in a deadline driven environment