JPMorgan Payment Lifecycle Analyst 

India, Maharashtra, Mumbai 

786022565

Job Responsibilities:

• Fully understand current Swift architecture and infrastructure and impacts to business caused by disruption to message/transaction flows.
• Ensure all systems and queues are monitored across all platforms.
• Investigate all alerts and take the necessary action.
• Open and initiate Service Centre tickets.
• Identify and escalate any issues via the incident management process and participate in the incident calls by providing facts, impacts, and details from an operations perspective.
• Participate in business requirement activities and ensure all monitoring tasks are considered for being automated.
• Support any testing activities and implementation events as required.
• Take ownership of all Standard Operating Procedures (SOPs) and, where appropriate, create new documents.
• Participate in Command Center activities, including cross-training.

Required Qualifications, Skills and Capabilities:

• Excellent written & oral communication skills.
• Good Interpersonal skills to be able to communicate internally & externally and at all levels.
• A proactive approach to problem solving, taking ownership of issues and having the determination to follow through. Escalate issues as appropriate.
• Ability to use creative problem solving techniques to solve business issues.
• Experience of working as part of a Global team.
• Demonstrates accountability and concern for quality of work.
• Flexible with WHEM (US) and 24X7 working and be flexible as per business needs.
• Mandatory Saturday and Sunday working.
• Work schedules might vary and you must be willing to work in schedules.