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Vast experience with Azure IaaS related experience is required. Breadth of technical experience and knowledge, with depth / Subject Matter Expertise in one or more of the following Azure IaaS areas is expected:
-Azure IaaS
-Storage
-Networking
-Compute
High availability and disaster recovery features for IaaS components.
Experience with Azure PaaS, WVD, Identity, or Microsoft Security offerings is a plus.
Your responsibilities for this role include advising stakeholders and translating business requirements into designs for Azure solutions that align with the Azure Well-Architected Framework. In this role, you implement solutions on Azure by partnering with various other job roles, including:
• Developers
• Administrators
• Security engineers
• Data engineers
You will:
• Create and Update deep technical understanding and documentation of the customer’s technology and solution (KnowMe) and Workload record(s) for their assigned solutions.
• Deliver Onboarding Assessments and define and drive Delivery Plan
• Regular internal touchpoints with Team Manager, CSAM (Customer Success Account Manager), Mission Critical CSAs and connected teams like Azure Engineering Direct (AED), Azure Rapid Response (ARR) & others to ensure alignments
• Ensure successful delivery of remediation activities
• Identify trends, analyze and coordinate delivery opportunities
• Provide case trend analysis and recommend remediation activities during regular customer reviews
• Function as a Trusted Advisor
• Scoping of engagements, discussing workstreams and assigning actions and agreeing ETAs.
• Provide RCA in coordination with other organizations for critical situations
• Provide advisory support with deep technical focused analysis and KnowMe.
• Responsibility for driving towards a stable and robust solution and minimize reactive demand and time to recovery.
• Deliver relevant/accredited proactive services
• You will share and gain knowledge through technical communities.
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