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Boston Scientific LATITUDE Customer Support Italian German Dutch - Madrid based 
Spain, Community of Madrid 
675219901

20.09.2024

In this role, you will be responsible to:

  • Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.).
  • Analyse and assess product operation and make recommendations for remote management.
  • Educate, support and train customers through phone consultation and written correspondence.
  • Document and evaluate customer inquiries, comments and concerns.
  • Achieve and maintain proficiency for LATITUDE. Achieve and maintain working knowledge of clinical product operation.
  • Create relevant training document.


What are we looking for in you?

  • Fluent in two out of the following languages: Italian, German or Dutch (at least C1 level);
  • Good English level (at least B2);
  • Experience in a customer care or a client-facing role would be a strong plus;
  • Knowledge of mobile device would be a plus;
  • Well organized, good problem-solving skills, good communication in various languages and proactive person;
  • Able to work office-based for the first year in the company.


What We Can Offer To You

  • Permanent contract;
  • Attractive benefits;
  • Career Development;
  • Possibility to make an impact;
  • Fast Growing and international environment.