Boston Scientific LATITUDE Customer Support Italian German Dutch - Madrid based 

Spain, Community of Madrid 

675219901

In this role, you will be responsible to:

• Provide global industry-leading support to customers via multiple communication pathways (phone, email, etc.).
• Analyse and assess product operation and make recommendations for remote management.
• Educate, support and train customers through phone consultation and written correspondence.
• Document and evaluate customer inquiries, comments and concerns.
• Achieve and maintain proficiency for LATITUDE. Achieve and maintain working knowledge of clinical product operation.
• Create relevant training document.

What are we looking for in you?

• Fluent in two out of the following languages: Italian, German or Dutch (at least C1 level);
• Good English level (at least B2);
• Experience in a customer care or a client-facing role would be a strong plus;
• Knowledge of mobile device would be a plus;
• Well organized, good problem-solving skills, good communication in various languages and proactive person;
• Able to work office-based for the first year in the company.

What We Can Offer To You

• Permanent contract;
• Attractive benefits;
• Career Development;
• Possibility to make an impact;
• Fast Growing and international environment.