Salesforce SFS & Service SE 

Spain, Community of Madrid, Madrid 

673280029

Job Category

Job Details

To accomplish this, the Solution Engineer must have a strong desire to leverage their technical and sales skills, including the ability to solicit business requirements, develop a technical sales strategy, configure and effectively demonstrate the solutions that address these requirements and provide business value.
The Solution Engineer will develop and manage opportunities in Spain and Portugal.

Contribute to the development of technical sales strategiesDiscuss and propose solution architectureExecute enablement and pipe generation activities (Webinars, Best Practices, Knowledge Share, etc.)
Build, share and maintain reusable assets (Video, Demos, RFP templates, …)

Appetite to learn in a fast innovative environment.
Deep functional understanding of call centre/contact centre operations and processes and Field Operation and processes
Knowledge of related applications, CRM, relational database, and web technology

Proficiency in both Spanish and English
Skills Desired
Understanding of the Service Cloud product suite and platform
Workflow / BPM / integration experience is an advantage
Contact or call center-based applications experience is beneficial (Remedy, Clarify, Vantive, Aspect, Genesys, Avaya, Cisco, Interactive Intelligence, Verint, NICE...)
Field-service applications experience is nice to have (Oracle, SAP, Clicksoftware, ServiceMax, TOA, Nomadia Field Service))
Back-office / ERP system understanding – stock management, order management, accounts receivable / payables, collections, contracts (service), asset management is an advantage

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Posting Statement

does not accept unsolicited headhunter and agency resumes.