Philips Field Service Technician 

Spain, Community of Madrid, Madrid 

204532994

Field Service Technician

Field Service Technician.

Your role:

• Identify stakeholders in other departments, outside radiology, to establish a cooperative interaction.

• Interactions with different hospital departments to understand workflows and help in order to fit the customer needs.

• Deliver remote and on-site support of the customer, on-site coverage & technical assistance

• Provide vital link in the escalation process to Remote Support Centre (RSC), maintaining problem ownership

• Update technically documentation concerning sites

• Set the highest standards for customer communication and documentation/ paperwork/ reports

• Actively adhere to company Working Practices and Health & Safety guidelines

You're the right fit if you have:

• Technical University degree

• Experience with PACS and/or RIS Health products - advantage

• Basic experience with Oracle or SQL databases, Unix & Windows

• Experience of working remotely supporting Software- advantage

• Language skills: Native Spanish, Advanced English

• Team player, excellent communication and interpersonal skills

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