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Philips Field Service Technician Spain, Community of Madrid, Madrid 204532994
Field Service Technician.
Your role:
Identify stakeholders in other departments, outside radiology, to establish a cooperative interaction.
Interactions with different hospital departments to understand workflows and help in order to fit the customer needs.
Deliver remote and on-site support of the customer, on-site coverage & technical assistance
Provide vital link in the escalation process to Remote Support Centre (RSC), maintaining problem ownership
Update technically documentation concerning sites
Set the highest standards for customer communication and documentation/ paperwork/ reports
Actively adhere to company Working Practices and Health & Safety guidelines
You're the right fit if you have:
Technical University degree
Experience with PACS and/or RIS Health products - advantage
Basic experience with Oracle or SQL databases, Unix & Windows
Experience of working remotely supporting Software- advantage
Language skills: Native Spanish, Advanced English
Team player, excellent communication and interpersonal skills
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