Microsoft Group Manager – Cloud Operations 

Taiwan, Taoyuan City 

669600430

and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewardsgreat work.

.is responsible forsuccessful and compliant processing of, subscription management,transactions and fulfilment of customer obligations for our most strategic accounts.

The role ofGroup Manager –is responsible forand scaling the processes and policies that underpin how wereview andfor cloud service incidents. You will be expected to builda robust, repeatable, and scalableframework to handle all cloud service revenue.You will be joining a fast-paced team thatis focusedon results, works together to solve problems, and is committed to developing people.across finance, compliance, and engineeringto deliver best in classexecution excellencethrough robust, compliant processes.

outstanding planning, communication, judgement, and negotiation skills, uses data and analytics to drive performance insights and improvementsand hascustomer obsession and compliance focus.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
  • OR equivalent experience.

Preferred Qualifications:

• Master’s Degree or MBA
• Demonstrated change & project management skills.
• Experience working with Azure usage data.
• Demonstrated excellence in thought leadership, innovation, and execution management; ability to influence without authority.
• Familiarity with Volume Licensing business model.
• Familiarity withcloud subscription business models.
• Broad working knowledge of Microsoft including business groups, segment and support functions including multiple channels and business groups.
• Exceptional attention to detail and analytical problem solving, with judgement to make decisions in ambiguous situations.
• Excellent communication skills with ability build relationships and influence individuals at all levels.
• Understanding of Microsoft’s cloud offerings.
• Experience working in a fast-paced international environment, managing stakeholders, processes and collaborating with diverse teams across multiple time zones and cultures for shared outcomes.
• Adept in Process Design and Execution.
• Able to work in a pressured environment to tight deadlines whenrequired.
• Highly self-motivated and able to work effectively with virtual teams and flexible in a dynamic business environment.

Business Program Management IC5 - The typical base pay range for this role across the U.S. is USD $115,000 - $200,300 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $146,200 - $219,200 per year.Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until March 24th, 2025.

• Accountable to lead asuccessful team that lives the Microsoftculture and values

• Attract, develop, andretaina diverse and high performing team that consistently produces value for the business.

• Build and scale processes and capabilities to enable the future growth of Cloud products.

• accurate

• Ability toestablishand maintain key stakeholder relationships at senior levels across the business,including Finance, Compliance and Engineering.

• nfluencekeybusiness partners to deliveroptimumsolutions for customers and for Microsoft.

• Collaborate with other members of Americas and International Operations to deliver transaction services to customers, partners and internal field sellers promoting an end-to-end view and seamless experience.

• Create and deliver performance metrics and scorecardsrepresentingthe state of business.

• Organizational leader that accelerates and delivers business transformation for Cloud Transact.

• Drive continuous process improvements via analysis and identification of opportunities with a global consideration.

• Driving cross organization initiatives and contributing more broadly than core functional responsibilities.

• You can manage the urgent day-to-day demands.

• You are excited about managing yourteam.

• oudon'tmind handling the one-off short-term answers.

• You are willing to roll up your sleeves to help get the jobdone.

• You are also strategic about longer-term needs.

• people.

• You see the big picture -Visionary at long term process improvementand looking End to End (E2E) across the business and stakeholder groups.

Embody our and