Red hat Workplace Manager 

Australia, Victoria, Melbourne 

665364164

Job Summary:

First Point of Contact:

• Serves as the primary POC for associates, customers, vendors, property management and other guests.

• Employee resource management; connecting associates with Red Hat services, communities, and culture.

• Responsible for front-of-house presentability/presence and meeting room readiness.

• Manages phones support for local site and the shared regional phone queue, visitor check-in and badge administration.

• Maintains best in class customer service delivery at all times.

Workplace Management:

• Responsible for driving office services, programs and other GWS initiatives.

• Regional program team support, including Team Lead responsibilities.

• Space utilization auditing & management; assessing seating needs and furniture/equipment layouts.

• Manage regional projects from start to finish, including preparing & presenting business justifications, scope of work & budget requirements, ROI, ongoing real-time on-demand status updates, etc.

• Responsible for workplace compliance with health, safety & environment policies.

• Coordinate with Red Hat Branding to ensure site branding is effective, maintained and adheres to policy.

• Responsible for facility maintenance and site operational efficiency.

• Site service and program communications, building notifications, and office mailing list management.

• Event planning & meeting support; coordinating activities to support cross-functional office events, meetings and parties.

• Manages site intranet presence; updating site information, contact details, access requirements and emergency details.

• Logistics support; manage parcels tracking. [at sites without in-house logistics team]

• Supports local and regional security systems/team to ensure adherence to the global Red Hat security policy.

Finance:

• Site budget creation, tracking and forecasting, including rent, utilities and other operating costs.

• Invoice & expense tracking.

• Purchase Order creation, receiving, & tracking.

• Vendor management: vendor selection, quality control, contract review and on-site POC.

Skills/Competencies/Experience:

• 8+ years of related experience.

• Bachelor’s degree or equivalent work experience

• Established ability to go above-and-beyond customer expectations.

• Strong communication skills, with focus on empathy, positive language and clear communication strategies.

• Able to utilize knowledge of company culture and business perspective to shape decision making.

• Accomplished organizational skills, focusing on resource coordination, time-management, & physical organization.

• Proficient managing relationships and expectations across competing needs and priorities.

• Developed critical thinking skills with a focus on research, creative thinking and logical reasoning.

• Successful in taking quick independent action to capitalize on opportunities, to midgate complications and to add value.

• Ability to capture, organize/display, analyze, and apply data toward problem solving and critical thinking.