Capital One Principal Risk Specialist Complaints & 

United States, Virginia, Richmond 

652168080

General Responsibilities:

• Strategic Partner with US Card Complaints team on business strategies that will drive growth, profitability, and competitive success for BC&P business in the face of shifting consumer and regulatory demands

• Work closely with colleagues across Capital One including: Horizontal, Servicing Strategy, Customer Channels, and others to drive awareness around customer experiences

• A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation enabled by rigorous analysis

• Good written and oral communication credentials, coupled with strategic influencing skills and the ability to build consensus

• Deep customer-backed thinking to develop product, policy, and servicing strategies in interconnected, white space problem areas across entire customer lifecycle

• Conduct research across complaint topics to develop a perspective on customer pain points and package key insights in a format to be shared with executive leaders

• Manage delivery of business intent, build business requirements, socialize with relevant business stakeholders, and navigate roadblocks through implementation

• Tenacious decision making with ability to bring a healthy, aggressive, yet responsible approach to business

• Attention to detail when performing a sample quality assurance review in adherence with enterprise complaint monitoring expectation across the T2 and T3 complaints

• Display an intense focus on achieving both short and long term goals with an ability to drive and execute an agenda in an uncertain and fluid environment

• Ability to contribute to and leverage the capabilities of a high-performing team, as well as business partners across the enterprise; ability to foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 1 years of experience in Risk Management

• At least 2 years of experience in Regulatory Compliance

Preferred Qualifications:

• Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering

• 3+ years of experience in analysis

• 2+ years of experience in financial services

• 2+ years of experience in people management

• 1+ year of experience in consulting

McLean, VA: $117,300 - $133,900 for Principal Risk Specialist Richmond, VA: $106,700 - $121,700 for Principal Risk SpecialistThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.