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General Responsibilities:
Provide day to day oversight of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process controls.
Identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office and management; make final recommendations for approval on changes.
Ensure document and change control management standards are adhered and maintained consistently; including quality assurance across all L3 processes.
Identify Enterprise Compliance Training Plan implementation risks, take appropriate risk mitigation and escalate as necessary.
Drive containment and remediation of process breakdowns including root cause analysis.
Coordinate and conduct data validations of end-to-end processing outcomes and actively lead problem-solving exercises.
Support change control efforts at the process level to ensure impacts are appropriately assessed, documented and implemented.
Build deep subject matter expertise on existing and future learning platforms to inform innovation agenda.
Perform analysis and provide recommendations; Take results and data to help management and customers understand implications and determine next steps.
Communicate and report on results of assessments, process outcome and issue management
Collaborate on larger initiatives. Participate in cross-functional project teams, including projects driven by other parts of the organization, to provide input, and partner with groups on execution efforts.
Support audit, exam, and testing initiatives as needed.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 4 years of Compliance, Audit, or Risk Management experience
At least 2 years of experience using Google Suite including Google App Script
At least 2 years of Financial Services experience
Preferred Qualifications:
Bachelor’s Degree
Process Management, Project Management or Risk Management Certification
1+ years of experience working with a Learning Management System (LMS)
3+ years of experience in Project Management, Process Management, or Relationship Management
Proficient in use of query and data visualization tools like Tableau
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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