Capital One Principal Risk Specialist Events & Issues - Business Cards Payments 

United States, Virginia, Richmond 

571262477

Responsibilities:

• Be the Beacon of the Risk Event and Issue Management process from anomaly identification through issue / event closure while adhering to US Card Governance & Enterprise Risk Management standards / requirements

• Establish / Document processes / playbooks to mitigate risk to the company and ensure optimal customer outcomes

• Partner effectively with Legal, Compliance and other teams to understand exposure from breakdowns and control inefficiencies to provide guidance to the business

• Drive collaboration with the business on implementing / improving their Well Managed Journey

• Influence the streamlining of interactions with business operations and accountable executives to provide progress updates, timely escalation of obstacles, and process improvement opportunities

• Coordinate, influence and negotiate priorities with teams to ensure event goals/timelines are met; escalate when appropriate

• Gain a deep understanding of corporate risk management standards and utilize all Risk Management tools, playbooks and systems

• Establish and maintain positive working relationship with business partners, compliance advisors, and other risk associates

• Communicate highly complex Events & Issues in an easily understood format while providing recommendations to on containment, recovery, and remediation

• Other risk efforts, including but not limited to: Audit & Exams support, hosting Office Hours with business, and support the Business on everyday Risk Management area

• Analyze data to proactively identify themes in all aspects of issue/event management process including but not limited to root cause and impact of anomalies, issues, and events to provide the business with actionable insights

• Stay current on the changing regulatory environment and understand the impacts to your businesses

• Participate in risk forums and contribute to continuous improvement of risk management practices

To be great at these things, a candidate will have:

• Experience in Risk Event and Issue Management

• Inspire others, through your amazing interpersonal skills, including oral and written communication

• You work better as a team, listening to others opinions and collaboration is your strong suit

• Build strong relationships and interacting with key stakeholders at all levels across the LOB to manage, inform, and influence outcomes

• Ability to use your judgment and critical thinking skills to help move your issues/events through the process

• Multitasking abilities, track multiple different events within your purview, while still maintaining focus on what’s important and when to escalate

• Innovate frequently, offers ideas regularly, likes to brainstorm and solve problems

• Acts with the highest levels of integrity in all circumstances and brings commitment to being well-managed in all dimensions of work

Basic Qualifications:

• At least 2 years of risk management experience

• At least 2 years of process management or project management experience

Preferred Qualifications:

• Bachelor's Degree or military experience

• 2 years of compliance experience

• 2 years of Agile or Design Thinking experience

• Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)

• Lean, Agile, Six Sigma, Business Process Management or Project Management Certification

McLean, VA: $117,300 - $133,900 for Principal Risk Specialist Richmond, VA: $106,700 - $121,700 for Principal Risk SpecialistThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.