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Capital One Principal Risk Specialist Events & Issues - Business Cards Payments United States, Virginia, Richmond 571262477
Responsibilities:
Be the Beacon of the Risk Event and Issue Management process from anomaly identification through issue / event closure while adhering to US Card Governance & Enterprise Risk Management standards / requirements
Establish / Document processes / playbooks to mitigate risk to the company and ensure optimal customer outcomes
Partner effectively with Legal, Compliance and other teams to understand exposure from breakdowns and control inefficiencies to provide guidance to the business
Drive collaboration with the business on implementing / improving their Well Managed Journey
Influence the streamlining of interactions with business operations and accountable executives to provide progress updates, timely escalation of obstacles, and process improvement opportunities
Coordinate, influence and negotiate priorities with teams to ensure event goals/timelines are met; escalate when appropriate
Gain a deep understanding of corporate risk management standards and utilize all Risk Management tools, playbooks and systems
Establish and maintain positive working relationship with business partners, compliance advisors, and other risk associates
Communicate highly complex Events & Issues in an easily understood format while providing recommendations to on containment, recovery, and remediation
Other risk efforts, including but not limited to: Audit & Exams support, hosting Office Hours with business, and support the Business on everyday Risk Management area
Analyze data to proactively identify themes in all aspects of issue/event management process including but not limited to root cause and impact of anomalies, issues, and events to provide the business with actionable insights
Stay current on the changing regulatory environment and understand the impacts to your businesses
Participate in risk forums and contribute to continuous improvement of risk management practices
To be great at these things, a candidate will have:
Experience in Risk Event and Issue Management
Inspire others, through your amazing interpersonal skills, including oral and written communication
You work better as a team, listening to others opinions and collaboration is your strong suit
Build strong relationships and interacting with key stakeholders at all levels across the LOB to manage, inform, and influence outcomes
Ability to use your judgment and critical thinking skills to help move your issues/events through the process
Multitasking abilities, track multiple different events within your purview, while still maintaining focus on what’s important and when to escalate
Innovate frequently, offers ideas regularly, likes to brainstorm and solve problems
Acts with the highest levels of integrity in all circumstances and brings commitment to being well-managed in all dimensions of work
Basic Qualifications:
At least 2 years of risk management experience
At least 2 years of process management or project management experience
Preferred Qualifications:
Bachelor's Degree or military experience
2 years of compliance experience
2 years of Agile or Design Thinking experience
Certified Risk Management Assurance (CRMA) or Certified Regulatory Compliance Manager (CRCM)
Lean, Agile, Six Sigma, Business Process Management or Project Management Certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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