Capital One Manager Events & Issues Card Risk Hybrid 

United States, Virginia, Richmond 

179827381

Manager, Events & Issues: Card Risk (Hybrid)

As a Manager in Card Risk, you will join a team of highly motivated Risk Management professionals who identify, manage, and mitigate risk to Capital One. You’ll provide leadership to a talented team of Event & Issue Management experts who guide partners through the breakdown management process, synthesize trends, and ensure high quality risk data capture.

The Risk Manager will collaborate with a broad audience of event management, process management, risk office, legal, and compliance partners. You’ll leverage your people leadership skills to foster an inclusive environment, innovative mindset to optimize processes, and strategic thinking to develop management systems that drive us toward our destination state.

Responsibilities:

• Provide direct people management and talent development to a team of event & issue governance professionals

• Creation of effective metrics and reporting required to communicate performance and information to broad audiences

• Establish strong interaction models and relationships to collaborate with key stakeholders, ensuring delivery of commitments

• Drive prioritization recommendations, understanding & articulating appropriate trade-offs, and escalating where appropriate

• Manage and approve issues & events to ensure complete and high-quality data capture

• Maintain a deep understanding of enterprise & divisional risk management standards, and apply to event & issue management practices

• Identify insights to drive cutting edge process enhancements

• Establish and maintain positive working relationship with business partners, compliance advisors, and other risk associates

• Coordinate, influence and negotiate to ensure appropriate prioritization & escalation

• Maintain an understanding of the risk management environment

• Support audit, exam, and testing initiatives as needed

• Training & development of others as necessary

• Transformational leadership skills, a people first attitude, and experience leading a high-performing team

• Experience managing multiple projects concurrently in an autonomous environment

• Strong judgment, problem solving, and critical thinking skills

• Exceptional communication, relationship building, and collaboration skills with stakeholders at all levels

• You strive to be well-managed in all aspects of your work & possess strong attention to detail, leading with integrity.

Basic Qualifications:

• High School Diploma, GED, military experience or equivalent certification

• At least 5 years of risk management experience

• At least 5 years of process management or project management experience

• At least 3 years of direct people management

Preferred Qualifications:

• Bachelor's Degree or military experience

• 3 years of risk event and issue management experience

• 3 years of Agile or Design Thinking experience

• Lean, Agile, Six Sigma, Business Process Management or Project Management Certification

McLean, VA: $146,100 - $166,700 for Risk Manager Richmond, VA: $132,800 - $151,600 for Risk ManagerThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.