Cisco Technical Consulting Engineer 

Poland, Lesser Poland Voivodeship, Krakow 

619572888

Your Impact:

• Resolve sophisticated technical issues through collaboration with customers and cross-technology teams.
• Contribute to knowledge bases, troubleshooting guides.
• Recreate customer issues in Cisco labs and assist with escalations.
• Develop intellectual capital, including documentation and training.
• Innovate in problem-solving and provide guidance to engineers.
• Partner with serviceability teams to review specifications and submit bug reports.

Minimum qualifications:

• At least 1 year of experience involving customer support element in Security technologies.
• Understanding of networking fundamentals: TCP/IP stack, Routing/Switching, SSL/TLS, common Application Layer protocols.
• Capture analysis (Wireshark, tcpdump, etc.).
• Motivated to configure and troubleshoot Cisco or similar security products.

Preferred qualifications:

• Troubleshooting skills (in Linux and/or Windows).
• CCNA/CCNP certifications are highly desirable (but not required)
• Scripting languages (Python, Golang, etc.).